SIGI products are intended to be used in HEMA or modern recreation of historical swordsmanship in all its forms. They are created and adjusted to heavy use both in regular practice and in tournaments.
The materials they are made from are suitable for such usage. The process of creating our products is certainly not easy and despite our best efforts the weapon may fail, e.g. by the blade breaking etc.
If such thing happens, under certain circumstances you have a right to receive a repair or a right to get your equipment replaced if this happened within six months from your purchase.
You have the right to replace your gear when:
- The blade of your sword breaks within 6 months from purchase
- If your pommel tears within 6 months from purchase
- Other, severe damage of the sword occurs due to faults in material or production within 6 months from purchase
What is not included in warranty:
- Damaged leather or cord due to reception of direct cuts on the handle
- Loose or bent cross from receiving direct cuts
- Some types of bent or warped blades. After heavy usage blades tend to naturally warp towards one side. This is normal and will eventually happen to every sword.
In order to apply for the warranty, we will need you to send us the faulty equipment. We will also need you to send it to us within one month from the initial contact. Otherwise the warranty will be voided.
Summary
If you want to apply for a warranty repair or replacement, please send us an email to sigi@sigiforge.com along with photos or video of the issue and a description of what happened. You have a right to have your product replaced or repaired within 6 months from purchase.
We will instruct you further about returning your items so we can repair or replace them.
Important
The postage of your items to us is covered by the customer. The postage back to you is covered by us.